Privacy Policy

Scrap My Car London is committed to ensuring your privacy is protected and respected.

This privacy policy outlines how scrapmycarlondon.co.uk uses and protects any information you provide to us as a user of our website scrapmycarlondon.co.uk or through any other communication including telephone, email and verbal.

We are committed to ensuring your privacy is protected and respected. Should we ask you to provide personal information by which you can be identified when using this website, we assure you that it will only be used in accordance with this privacy policy.

Scrapmycarlondon.co.uk may change this privacy policy at any time by updating this document and we ask you to check this page to ensure you are happy with any changes.

We promise that we will tell you how we will use your data to improve the service we provide to you. We promise to collect and store your data securely and we give you the ability to control how we use it.

Personal data we may collect

In order to provide you with an effective service to handle your requirements, we need to collect some personal data. By “personal data” we mean data that lets us identify you as an individual, either on its own or by using it in combination with our data sources. Most of the personal data we collect generally refers to the data we collect to enable us to supply you with a quote for your vehicle. The following are details which we may collect from users when they use our service:

● Personal details which are provided via the online forms on scrapmycarlondon.co.uk. This includes but is not limited to, information regarding a vehicle a user wishes to retrieve a quote on, when subscribing to our mailing list both online and offline and/or when further services are requested.
● Should a user contact us, we may keep a record of that correspondence alongside their name, address, and phone number for future reference.
● On occasion, we may ask users to complete a survey on our service which is used for research purposes only. These are not obligatory, and users do not have to respond to such requests.

How we use personal data we have collected

We only collect personal data if it is absolutely necessary. We comply with the General Data Protection Regulations (GDPR), this allows us to lawfully use your data on grounds of legitimate interest, rather than specific consent. As always, we give you complete control over your data and how it is used, and you are free to opt-out at any given time. The information we have collected may be used in one of the following ways:

● To present our users with the most effective content from our website according to their computer.
● To process your request and provide you with the requested service such as: a quotation, getting in touch, signing up for our newsletter, or similar.
● To improve our products and services. On occasion we may request customer feedback to ensure our service has been professional and met your requirements.
● To notify a user about changes to our services or products.
● To provide users with information, products or services that have been requested from us or which we feel may be of interest.
● To fulfil obligations that may arise from any contracts we enter with a user.
● To allow users to use our interactive service features when they choose to do so.

When communicating with a user we will do so by either telephone, SMS text message, email or post. On occasion we may contact an existing customer with information about a service or goods similar to those which have been subject to their previous sale.

Should a user have communication preferences or does not want us to use their information in a particular way, they can get in touch with us by emailing info@scrapmycarlondon.co.uk

How we store the personal data we hold

Any personal information provided to us is securely stored. We take the appropriate technical and operational measures to protect your data against unauthorised access. One of the main ways we protect the personal data we hold is to limit what we collect; we only store the essential data required to provide an effective business service.
Only authorised staff are able to access your personal data and we only share data with third parties when required to do so for operational, business or legal purposes.

Should a user be given, or has chosen to have, a password which enables them to access particular sections of our website, the user is responsible for keeping this password and the contents of their access confidential. Should you have a password, we ask that you do not share it with anyone at any given point.

Our utmost effort is always made to protect personal data, however, any transmission of personal data throughout the internet is done so at the users own risk. We cannot guarantee the security of any data transmitted to our site. We ensure that once we have received any information, very strict procedures and security measures are put in place to prevent any unauthorised access to a user’s data. Giving you control of your personal data We give you control of the personal information we collect. If you would like to restrict the collection or usage of your personal information, you can do so in the following ways:

● If you are filling in a form on scrapmycarlondon.co.uk, look for the box you can untick to indicate that you do not wish for your information to be used for direct marketing purposes.
● If you have previously agreed to receive marketing from us and would like to stop, you can change your mind at any time by writing to us or emailing us at info@scrapmycarlondon.co.uk
● If you would like to specifically unsubscribe from marketing emails, you can do so by following the “unsubscribe” link within the footer of the email.

We will not sell, distribute or lease your personal information to third parties unless required to do so for operational, business or legal purposes. On occasion we may use your personal information to send you promotional information from third parties which we think you may be interested in. This will only happen if you have previously agreed to do so and it can be stopped at any time should you change your mind.

If you think that any of the personal information we hold on you may be incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any information found to be incorrect.

You have the right to request access to the personal data held on you under the General Data Protection Regulation (GDPR). To obtain a copy of the data we hold upon you, please contact us in writing. A small fee may be payable. For security reasons, you will be asked to provide proof of identity. For further information, please contact us at info@scrapmycarlondon.co.uk and we will respond to you with any requirements needing to be met to release the confidential information.

By using scrapmycarlondon.co.uk you agree to our privacy policy and our cookie policy.

If you have a specific question about our privacy policy or the way in which we use your data, please contact us at info@scrapmycarlondon.co.uk

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

We do not use an SSL certificate

      We do not need an SSL because:

We never ask for any form of payment.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. that make your site experience more efficient and may not function properly.

However, you will still be able to place orders .

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

      Within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

      Send information, respond to inquiries, and/or other requests or questions

To be in accordance with CANSPAM, we agree to the following:

      Not use false or misleading subjects or email addresses.

      Identify the message as an advertisement in some reasonable way.

      Include the physical address of our business or site headquarters.

      Monitor third-party email marketing services for compliance, if one is used.

      Honor opt-out/unsubscribe requests quickly.

      Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

      Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

scrapmycarr.com

Arch 439 Gordon Grove

Camberwell, England SE5 9DW

London

privacy@scrapmycarr.com

020 7737 3886

Last Edited on 2017-02-20